Patiala · Est. 2018

Royal Nutrition House

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Royal Nutrition House

Refund & Cancellation Policy

Because we prepare fresh, perishable food to order, this policy explains when orders can be cancelled and how refunds are handled.

Last updated: 21 July 2026

1. Single Orders

  • Before preparation: You may cancel a single order free of charge if it has not yet entered preparation. Contact us immediately by phone or WhatsApp.
  • After preparation: Once your meal is being prepared or is out for delivery, it cannot be cancelled, as the food is freshly made and perishable.

2. Meal-Plan Subscriptions

  • You may pause or cancel upcoming meals in your plan by giving us at least 24 hours' notice before the next scheduled delivery.
  • Meals already prepared or dispatched for the day cannot be cancelled or refunded.
  • If you cancel a plan mid-cycle, any unused, un-prepared portion may be refunded or carried forward as credit, at our discretion.
  • Delivery charges already incurred are non-refundable.

3. Issues With Your Order

We take great care with quality and hygiene. If something is wrong with your order — for example, an incorrect item, a missing item, or a genuine quality issue — please contact us within 2 hours of delivery with photos where possible. We will assess the issue and, if valid, offer a replacement, credit, or refund.

4. Returns

As we serve freshly prepared food, we are unable to accept returns of delivered meals for reasons of food safety and hygiene. Concerns are resolved through replacement, credit or refund as described above.

5. How Refunds Are Processed

  • Approved refunds are made to your original payment method or as store credit.
  • Refunds to UPI or bank accounts are typically processed within 5–7 business days, subject to your bank's timelines.
  • Cash-on-delivery orders are refunded via UPI or as credit toward a future order.

6. How to Request a Cancellation or Refund

Call or WhatsApp us at +91 72781 00011, or email hello@royalnutritionhouse.in with your order details. Our team will assist you promptly during business hours.